Discover our exclusive study based on the opinions filed under the mobile applications of 10 banking players (online banks and neobanks). In total, over 53k comments were analyzed. How are bank mobile apps perceived?
How has customer satisfaction evolved over time? What are the pain points of users with regard to mobile applications?
A white paper that will answer all these questions:
- How has the satisfaction of bank mobile applications evolved?
- What are the pain points identified thanks to the speech of users?
- How do these pain points translate into banks?
- How do banks respond to users?
👇 Access the complete study by clicking here👇
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An analysis based on the applications of: Revolut, Monabanq, Boursorama, Binks, Fortuneo, Orange Bank, Ma French Bank, BforBank, Hello Bank and N26 ROAD.
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